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Fry's Electronics - 30 Day Satisfaction Guarantee


Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. We want you to be completely satisfied with your experience.

To begin, please select where you purchased your item to view its guarantee — items reserved via in-store pickup are considered store purchases.

Holiday Returns

Shop with confidence this holiday season. We're extending our return policy for the holidays, and gift purchases made between November 17, 2014 and December 24, 2014 may be returned or exchanged until January 18, 2015*.

Postpaid/Contract wireless devices are excluded, and continue to have a 14-day Fry's return policy from date of purchase.

* See Exclusions Below
Purchases Made at a Fry's Electronics Retail Store
  1. For a refund or exchange, most products may be returned within 30 days of original purchase date. See exclusions below.
  2. Original receipt must accompany any product to be returned / exchanged.
  3. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new condition.
  4. Products returned within policy with the UPC code missing from the box may only be accepted back as an exchange for the exact same item, less the rebate amount, if any.
  5. Product that is returned incomplete, damaged, or with serial number missing or tampered with will not be accepted for return.
  6. If the product returned has any data or information stored on a memory or storage device, Fry's shall not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information or to maintain the confidentiality of any data or information still residing on the returned product.
  7. Computer software, video games, audio and video media are returnable only if unopened. If defective, these products will be exchanged for the exact same item only.
  8. Physically damaged processors, motherboards, and remote control aircraft will not be accepted for return.
  9. Used air conditioners are only returnable if defective and will be exchanged for the exact same item.
  10. Product using consumable items such as laser toner, ink cartridges, batteries, 3D printer filament, etc. must be returned with those items in factory-sealed condition or will require a deduction for a replacement.
  11. Prepaid wireless phones are returnable ONLY if unopened. If defective, the item will be exchanged for the exact same item only.
  12. Stored value cards are non-returnable.
  13. Postpaid wireless devices (monthly contract) have a 14-day Fry's return policy. Any exchanges beyond 14 days must be fulfilled directly through the wireless carrier under the manufacturer warranty.
  14. Replacement lamps for projectors/televisions are not returnable if the lamp filament shows wear.
  15. Refunds will be issued as follows: (1) Check purchases by check (2) Credit card purchases by credit issued to the credit card used in the original purchase transaction (3) Debit card purchases by credit issued to the debit card used in the original purchase transaction (4) Cash purchases by cash, unless the refund is over $500, which will then be refunded by a check mailed from Fry's Home Office.
  16. Refund checks are mailed the 10th day from the date merchandise is returned.
  17. Service, delivery, and installation charges are non-refundable once performed.
  18. Special order items and cut cable/wire are non-returnable.


8.219-S2
Purchases Shipped from Frys.com
From browsing Frys.com to receiving your order, we want you to be completely satisfied with your experience. Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs. All products carry a 30-day satisfaction guarantee beginning the day your order is received (see exclusions below).

You can shop with confidence at Frys.com knowing that every product shipped is covered by a manufacturer's warranty (see product page for details).
  1. A Return Authorization Number (RA#) must be obtained from Frys.com Customer Service and is required for all returns. Return Authorization Numbers expire 15 days after issuance. Frys.com reserves the right to dispose of or return to the customer any merchandise that does not have a valid Return Authorization Number.
  2. Frys.com shipped order returns are processed at our Frys.com warehouse.
  3. For returns not the result of a Frys.com error, original and return shipping charges are the sole responsibility of the customer.
  4. All returned merchandise must be in its original packaging with the UPC or bar code intact, with all components, manuals, and/or registration card(s) included. Products with accessories such as toner, ink, media, batteries, film, etc. must be returned with those accessories in original, factory-sealed condition. Products that are returned incomplete or damaged (if accepted) will require a deduction. This deduction is final.
  5. This return policy does not apply to Special Orders.
  6. Computer software, video games, video gaming systems, audio CDs, vinyl records, DVDs, and Blu-ray discs are returnable only if unopened. Defective items will be exchanged for the exact same item only.
  7. Manufacturer in-home service is offered on most televisions 24" or larger. Due to the fragile nature of televisions, when returning any television, please ensure original packaging is utilized - the customer is responsible for any damage caused by insufficient return packaging.
Frys.com Return Procedure
To return a product shipped from Frys.com, please follow the steps listed below:

  1. Call Frys.com Customer Service at (877)-688-7678 and obtain a Return Authorization Number (RA#) within 30 days of the date your order was received. A Return Authorization Number is required for all returns. Please have your order number available for reference when calling (located on the front of the packing slip).
  2. Verify that all merchandise is in its original packaging with the UPC or barcode intact, and that all components, manuals, cables, and accessories are included.
  3. When shipping, use a traceable ground shipping method that provides a return tracking number. Be sure to keep this number for reference.
  4. Use the merchandise return label located on the back of your packing slip, or you may address the package to:
    Frys.com RETURNS
    4000 Air Park Cove
    Memphis, TN 38118
  5. Return the merchandise within 15 days of the issuance of the Return Authorization Number. Print the Return Authorization Number clearly on the outside of the package. If you no longer have the label provided on the back of your packing slip, you may print and use the return label shown below:
Frys Ship Label
Credits
Credit will be issued to the card used to place the order after our warehouse receives, inspects, and processes your return. Please note: your issuing bank determines when this credit will be reflected on your statement.
Frys.com In-Store Pick Up
Frys.com In-Store Pick Up purchases are subject to the Fry's Electronics Retail Store Policies.