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Contact Us Help - When Will My Order Arrive?
When Will My Order Arrive? uses the most efficient methods of order preparation and shipping available to deliver your products fast and hassle free. We offer Ultra Saver shipping starting at $1.99, Ground, 2nd day and Overnight Delivery within the 48 contiguous states. Some areas may not be supported by all services. Shipping charges include a handling charge and may not represent the actual cost of shipping.

Once you have selected all of the products you desire to purchase, you will find a shipping calculator in your cart. The shipping calculator will estimate the cost of shipping by entering the zip code of your location. Ground service is not available for all products in Alaska or Hawaii. During checkout the delivery charge will be confirmed once your delivery address has been entered. An additional shipping charge will be added at checkout for orders shipping to Alaska and Hawaii. Orders shipped to AZ, CA, GA, IN, IL, TN, TX , NV, and WA are subject to state and local sales tax, as applicable.
  • requires a signature for deliveries over $250.00
  • does not ship on weekends or major holidays
  • Ground service is not available in Alaska and Hawaii
  • Overnight Delivery is not available in remote locations of the 48 contiguous states, Hawaii, and Alaska
  • is not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters
Delivery Attempts
The shipping courier will make three attempts to deliver your merchandise and will leave a message notifying you of the attempt. If the package is undeliverable after three attempts, the product will be returned to our warehouse. You will be credited for the price of the item, but you will not be credited for any shipping and handling charges you may have been charged. If you refuse delivery, a credit will be issued for the price of the product but not for shipping charges (if applicable). All credits will be applied to the payment method in the original order.
Leaving Signed Notes
By leaving a signed note giving the courier permission to leave a package at the door, you have relinquished and the courier of any and all responsibility for loss or damage.
Guaranteed Holiday Shipping - Shipping Guidelines for Delivery by December 24th
To ensure that you receive your holiday purchases on time, please reference these Holiday Shipping Guidelines. Items listed on with the status "In stock, ships same Business Day" qualify for guaranteed delivery by December 24th if ordered before the cutoff times listed below. We will reimburse your shipping cost if your order is placed before the designated cutoffs for the shipping method you selected and delivery is not attempted before December 24th, noting exceptions.

Please Note: Orders will not be shipped or delivered on Friday, December 25th. Normal shipping and receiving will resume Monday, December 28th. To guarantee delivery by December 24th, we recommend Overnight Shipping.
In-Store Pickup
In-Store Pickup Orders received by 3 PM local time on December 24th will be processed and ready for pickup the same day. All In-Store Pickup Orders must be picked up before store closing on the date specified on that order's confirmation email. For contact information and business hours of your local Fry's Electronics, please visit our Store Locator.
Ultra Saver Shipping
Orders placed for Ultra Saver Shipping received by 6 PM EST on December 10th will be processed and shipped for estimated delivery within 3-10 days. Most orders placed before this cutoff will be delivered by December 24th. To guarantee delivery by December 24th, we recommend utilizing our express shipping options.
Ground Shipping
Orders placed for UPS Ground shipping received by 6 PM EST on December 17th will be shipped for estimated delivery by December 24th. The average delivery time frame is 3-5 business days. To guarantee delivery by December 24th, we recommend utilizing our express shipping options.
2nd Day Shipping
Orders placed for 2nd Day Shipping by 6 PM EST on December 22nd will be shipped for estimated delivery by December 24th. To guarantee delivery by December 24th, we recommend utilizing our Overnight Shipping.
Overnight Shipping
Orders placed for Overnight Shipping by 6 PM EST on December 23rd will be shipped for estimated delivery by December 24th.
Oversized Items
Orders for oversize shipments placed by 6 PM EST on December 10th will be processed and shipped with our alternate courier for estimated delivery by December 24th. Average transit time can vary from 5-10 business days. Please visit to arrange delivery time.
Shipments to APO/FPO addresses and P.O. Boxes
Orders shipping to APO/FPO and PO Box addresses must use Ultra Saver shipping. Orders shipped to APO/FPO address must be placed by December 4th.

Depending on the final destination of the package, shipping time frames to APO and FPO addresses can vary substantially; please see your local postmaster for specifics.
Holiday Shipping Exceptions
Regrettably, deliveries in rural areas or areas outside of UPS service are not guaranteed and are an exception to the Holiday Shipping Guidelines above. Ground shipments may have an estimated delivery date of December 24th, however the delivery date would not be guaranteed. To confirm that your shipping location is guaranteed, please refer to Transit Times on UPS's website. Please view the additional exceptions on certain locations or products that have been listed below.
  • Shipments to Hawaii and Alaska
  • Shipments of televisions 40" or larger, and any item exceeding 150lbs that ship through our alternate courier (Ceva)
  • APO and FPO shipments
  • P.O. Box shipments
  • International shipments
  • Backorder items
  • Pre-order items
  • Orders delayed by weather, natural disasters, or other events outside of the control of UPS or Fry's Electronics
Expected Delivery for Expedited Shipping Methods (2nd Day and Overnight)
Order by 8 P.M. EST OnDelivery MethodReceive By
Monday-ThursdayOvernightNext Day by 3 P.M.**
FridayOvernightMonday by 3 P.M.**
Saturday & SundayOvernightTuesday by 3 P.M.**
Saturday, Sunday & Monday2nd DayWednesday by 7 P.M.
Tuesday2nd DayThursday by 7 P.M.
Wednesday2nd DayFriday by 7 P.M.
Thursday2nd DayMonday by 7 P.M.
Friday2nd DayTuesday by 7 P.M.
**In most areas Overnight delivery will occur before 3 P.M. Remote destinations will be delivered before 4:30 P.M. Saturday delivery is unavailable for Overnight shipments. To confirm your shipping destination, please contact one of our friendly Customer Service Associates by dialing 408-350-1484 and choosing option 2.
Ultra Saver Shipping
Ultra Saver delivery is available on select items. The average delivery time is 3-8 business days except for APO/FPO addresses. Ultra Saver packages are delivered Tuesday through Saturday. Limited tracking is available with this delivery option.
Ground Shipping
Ground shipping is a reliable door-to-door option which is delivered within seven days, depending on the shipping location. Most residential ground packages are delivered Tuesday through Saturday between the hours of 9 A.M. to 8 P.M. Most commercial ground packages are delivered Monday through Friday during business hours. Detailed tracking information is included with this shipping method. Oversized or large television shipments may have a different delivery time frame than standard ground delivery.
Deliveries to APO/FPO addresses may take up to 30 calendar days. Select the Ultra Saver shipping option for APO/FPO delivery. The U.S. Postal Service imposes weight and size limitations on shipments to some locations. A package shipped to APO/FPO may not exceed 70 pounds.
PO Box Addresses
The Ultra Saver shipping method can be utilized for orders shipping to PO Box addresses. Ground, 2nd day and Overnight deliveries are not available for orders shipping to PO Box addresses.
Oversized or Large Television Shipments
Due to their size, Large Televisions, Major Appliances and furniture will arrive via freight delivery. Tracking information and delivery instructions will be provided via e-mail, once your order ships. You will be contacted by the delivery company to arrange a delivery time. Residential delivery is available within the continental U.S. by ground shipping only with an average delivery time of 3-8 business days.

Standard delivery includes "Threshold Delivery" service. In most cases, "Threshold Delivery" means the product will be delivered just inside the front door of your home. If there are stairs or steps leading up to your front door the item will be placed in your garage. Debris removal is not included with standard delivery.

"White Glove" service is available at an additional cost. "White Glove" service includes disposal of packaging and delivery to your room of choice. Televisions and major appliances delivered using the "White Glove" service will be plugged in and powered up.

Please inspect the condition of the package before signing the proof of delivery document provided by the delivery company.

Please note: To report any damage that occurred during delivery, must be contacted within the first 48 hours of receiving your product. For your protection please inspect your package at the time of delivery and do not sign for or accept any shipping container with external damage.
Noncontiguous U.S. Addresses
Deliveries to noncontiguous U.S. addresses differ from Expected Arrival Time Chart.
Order Processing
Orders shipping using the 2nd Day or Overnight shipping method received by 8 P.M. E.S.T. will be processed the same day. To protect you as a credit card holder may request additional information that may delay your order process. If additional information is needed you will be notified via phone or email.
Track My Order
To track your order, please click here. Login with your username and password, then select your order for tracking information.