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Frequently Asked Questions

Why Fry's ISP?
Why should I change from my current provider to Fry's ISP?
The Fry's ISP has many key advantages compared to other ISPs: we do not disconnect our users for any reason, we have free live customer support, and you will find that we have one of the best prices around. The Fry's ISP plans to offer many other services in the future (such as wireless broadband, dynamic DNS, voice over IP, and video on demand), and the only way to be prepared for them is to have an account with the Fry's ISP!

General Support Questions
Where can I go to sign up for the Fry's ISP?
If would like to sign up online, please click here to sign up on our SSL secured server. If you would like to speak to a network operator for sales information, you can reach us at (408) 487-4622.

How much does it cost?
Fry's ISP Basic dial-up service is just $5.99 per month. Fry's High Speed service is just $8.88/month.

What does Fry's Basic service include?
With Fry's Basic service, you get unlimited Internet access, one email account, free 24/7 tech support and free webmail access to your email. What you don't get is ISP generated timeouts, disconnects or advertisements.

How fast do I connect to the Fry's ISP Basic Dial-up service?
Fry's ISP supports V.90 technology, giving up to 53Kbps of downstream bandwidth, and up to 33.6Kbps of upstream bandwidth. Currently, all access numbers support V.90.

What does Fry's Basic service include?
With Fry's Basic service, you get unlimited Internet access, one email account, free 24/7 tech support and free webmail access to your email. What you don't get is ISP generated timeouts, disconnects or advertisements.

How fast do I connect to the Fry's ISP Basic Dial-up service?
Fry's ISP supports V.90 technology, giving up to 53Kbps of downstream bandwidth, and up to 33.6Kbps of upstream bandwidth. Currently, all access numbers support V.90.

What does Fry's High Speed service include?
With Fry's High Speed service, you get unlimited Internet access, 10 email accounts with POP3 support, free 24/7 tech support and free webmail access to your email. You will also surf up to 5x the speed of dial-up using the Slipstream Web Accelerator. What you don't get is ISP generated timeouts, disconnects or advertisements.

How does SlipStream Web Accelerator work?
SlipStream accelerates your Internet access through proprietary text and image compression, content caching, and other network optimizations.

How fast is SlipStream Web Accelerator?
The exact amount of acceleration can vary, but with SlipStream Web Accelerator you will notice a significantly faster experience when you visit Web sites, send and receive emails, and perform many other Web-based activities.

What other features does SlipStream Web Accelerator include?
SlipStream Web Accelerator offers the following value-added services in addition to speeding up your Web and email usage:

  • Pop-Up Blocker - block annoying pop-up advertisements while surfing!
  • Banner-Ad Blocking - Stop the ads, and surf faster!
  • FTP Acceleration - Accelerate FTP file transfer!
  • Privacy Manager - Provide a more secure browsing environment!
  • Integrated Diagnostic Support Tool!

Will I benefit from using SlipStream Web Accelerator?
If you have a slow Internet connection (such as a dial-up or wireless connection) with a bandwidth of less than 300Kbps, you will experience a significant degree of acceleration using SlipStream.

Will SlipStream Web Accelerator speed up everything I do on the Web?
SlipStream Web Accelerator significantly speeds up Web page access. To achieve this speed up, proprietary lossless compression is applied to text, html, xml, javascript and style sheets. Proprietary image compression is applied to GIF images, JPEG images, PNG images (with SlipStream Web Accelerator version 5.0 and later) and Flash content.

SlipStream also accelerates email traffic (POP3, IMAP and SMTP) and FTP using lossless compression.

SlipStream does NOT speed up file downloads (except over FTP) and streaming audio/video. The HTTPS (secure Web sites) solution is only available with SlipStream Acceleration Engine for Enterprises.

What is my email address?
Your email address is "username@frys.com". For example, if your Fry's ISP username is "geekpride", then your email address will be "geekpride@frys.com".

Can I keep my existing email address?
The Fry's ISP will allow you to consolidate your existing email addresses so that email going to your old and new address will appear in the same email box. Most providers allow you to have a less expensive "email-only" account that will allow you to keep your existing email address when you subscribe to the Fry's ISP.

Does the Fry's ISP support UNIX and other alternative operating systems?
Fry's ISP allows the use of UNIX and other alternative operating systems. In particular, we know that users of Solaris, RedHat, Debian, and Mandrake Linux are able to use our dial up service. Our tech support staff can assist with basic questions and problems on these platforms, but will not always be able to answer specific questions due to the staggering variety of unix flavors.
Have a question about support for your platform? We offer the first 30 days free in part to allow users of alternative platforms the opportunity to experiment with our service before they buy. Give us a try with the knowledge that you have 30 days free to see if we satisfy your needs.
PLEASE NOTE that nearly all winmodems (or "controllerless modems") are completely incompatible with any operating system other than Microsoft Windows (an exception are the Lucent and IBM chipsets). Also please note that we explicitly do not support hardware or OS-related issues such as modem installation and system administrator. For those issues, we recommend that you contact your OS vendor or local user's group for assistance.

Does the Fry's ISP support Solaris?
Fry's ISP allows the use of Solaris, although we will not be able to assist you with system administration or hardware issues. We do offer the following advice:

  • Make sure that your workstation's serial port is capable of handling the speed you are opening it at. For example, many older 32-bit Sun workstations do not support speeds higher than 19.2Kbps.
  • In our experience, the stock Solaris asppp package is more difficult to set up than the free pppd package. You can find more information about pppd here
  • We use PAP for authentication, so no negotiation script is necessary.

Does the Fry's ISP provide Usenet or news service for Premium Dial-up customers?
Sorry, but at this time, we do not provide any kind of NNTP service, including Usenet and netnews. We do plan to provide a news server on our network in the future. In the meantime, we would like to refer you to Google as an alternative news feed provider.

Does the Fry's ISP allow telnet access to my email? How about pine or mutt?
No, the Fry's ISP does not allow telnet access to customer email accounts. We do allow unrestricted POP3 access, so customers are able to receive their email using any mail client compliant with the POP3 protocol. Please note that although it is possible to receive your email using POP3, you will still have to find a different SMTP server than mail.frys.com to send mail if you are not connected to our network. To prevent unsolicited commercial email ("spam"), we do not allow access to our SMTP server from outside our network.

Fry's ISP Premium Dial-up
Does the Fry's ISP offer static IP addresses on my dial-up networking connection?
No, the Fry's ISP does not offer static IP addresses on our dial-up products at this time. However, we are aware that many of our customers would like a static IP address, and will offer static IP in the near future. We are also investigating alternative options, such as dynamic DNS and VPNs, which will give our users a greater degree of security as opposed to a truly static presence on the Internet.

Do I have to sign a length of service contract to receive my free 30 days of Premium Dial-up service?
No, you do not have to sign a length of service contract to receive your free 30 days of service. You are free to cancel your account if you are not satisfied or for any other reason.

How long does it take for my dial-up account to become active after I sign up online?
Your dial-up account may take up to a day to go live after you sign up. If you have any questions or concerns about your self-signup account, please call us at (408) 487-4622.

How do I add additional email accounts?

  1. Go here: https://isptools.frys.com:8001/User
  2. Type in your Fry's ISP userID and password when prompted.
  3. Click on "Available Services"
  4. Then Click on "Add" under one of the 10 emailboxes.
  5. Type in the desired userID and password then hit purchase (No they don't cost any extra. All 10 emails are included with this service).

Can I use Fry's ISP Premium Dial-up service for a VPN to my office?
If your MIS department requires the client to initiate the VPN connection (using PPTP or IPsec), then you can use our Premium Dial-up service to establish a point-to-point VPN connection. If your MIS department requires that a static connection is built from your office to the client (your home), then it is probably not possible to establish a VPN connection until Fry's offers static IPs for our Premium Dial-up customers. Other VPN technologies (such as PPP-over-SSH or single port proxy) work fine with our Premium Dial-up service.

Fry's System and Security
I can't ping the servers on the Fry's ISP network!
For security reasons, Fry's ISP network equipment does not respond to ICMP echo packets (pings). Ping and traceroute have been disabled on our service due to internet worms.

Cooperation With Other ISPs

Can I use America Online with Fry's Premium Dial-up service?
Yes, you can use America Online with Fry's Premium Dial-up service. Please contact AOL support for more information about their "Bring Your Own Access" plan, which allows you to pay only $9.88 per month for AOL service and use Fry's ISP Dial-up service for your connection to the Internet. AOL pricing information for their Bring Your Own Access (BYOA) plan can be found on their site. For more information about how to set up an "ISP/LAN connection" to enable BYOA using your AOL client software, please contact AOL support.

Can I use Hotmail to receive my Fry's ISP mail?
Yes, you can use MSN's Hotmail service to receive email from your Fry's ISP mailbox. Please see our support page for instructions on setting up your Hotmail account to receive your Fry's ISP email.

Can I use my Sega Dreamcast or Play Station 2 to connect to the Fry's ISP?
No, we do not support the Sega Dreamcast or Play Station 2 at this time, although we are investigating the possibility of supporting them in the future.

Contacting Fry's ISP
How can I contact a Network Operator at the Fry's ISP if I have a problem?
A Network Operator can be reached by calling (408) 487-4622, or by emailing support@frys.com. We also have a support section of our web site with answers to commonly asked questions. Please have the specific error message you are receiving (if any), the make and model of your computer, and a short description of the problem ready if you choose to call us.

I would like to propose an addition to this FAQ list.
Thank you! Please email your suggestion to support@frys.com.

I don't like email. What is your telephone number?
Please call (408) 487-4622 for support and sales.