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Frequently Asked Questions

Why Fry's ISP?
Why should I change from my current provider to Fry's ISP?
The Fry's ISP has many key advantages compared to other ISPs: we do not disconnect our users for any reason, we have free live customer support, and you will find that we have one of the best prices around. The Fry's ISP plans to offer many other services in the future (such as wireless broadband, dynamic DNS, voice over IP, and video on demand), and the only way to be prepared for them is to have an account with the Fry's ISP!

General Support Questions
Where can I go to sign up for the Fry's ISP?
If would like to sign up online, please click here to sign up on our SSL secured server. If you would like to speak to a network operator for sales information, you can reach us at (408) 487-4622.

How much does it cost?
Fry's ISP Basic dial-up service is just $5.99 per month. Fry's High Speed service is just $8.88/month.

What does Fry's Basic service include?
With Fry's Basic service, you get unlimited Internet access, one email account, free 24/7 tech support and free webmail access to your email. What you don't get is ISP generated timeouts, disconnects or advertisements.

How fast do I connect to the Fry's ISP Basic Dial-up service?
Fry's ISP supports V.90 technology, giving up to 53Kbps of downstream bandwidth, and up to 33.6Kbps of upstream bandwidth. Currently, all access numbers support V.90.

What does Fry's Basic service include?
With Fry's Basic service, you get unlimited Internet access, one email account, free 24/7 tech support and free webmail access to your email. What you don't get is ISP generated timeouts, disconnects or advertisements.

How fast do I connect to the Fry's ISP Basic Dial-up service?
Fry's ISP supports V.90 technology, giving up to 53Kbps of downstream bandwidth, and up to 33.6Kbps of upstream bandwidth. Currently, all access numbers support V.90.

What is my email address?
Your email address is "username@frys.com". For example, if your Fry's ISP username is "geekpride", then your email address will be "geekpride@frys.com".

Can I keep my existing email address?
The Fry's ISP will allow you to consolidate your existing email addresses so that email going to your old and new address will appear in the same email box. Most providers allow you to have a less expensive "email-only" account that will allow you to keep your existing email address when you subscribe to the Fry's ISP.

Does the Fry's ISP support UNIX and other alternative operating systems?
Fry's ISP allows the use of UNIX and other alternative operating systems. In particular, we know that users of Solaris, RedHat, Debian, and Mandrake Linux are able to use our dial up service. Our tech support staff can assist with basic questions and problems on these platforms, but will not always be able to answer specific questions due to the staggering variety of unix flavors.
Have a question about support for your platform? We offer the first 30 days free in part to allow users of alternative platforms the opportunity to experiment with our service before they buy. Give us a try with the knowledge that you have 30 days free to see if we satisfy your needs.
PLEASE NOTE that nearly all winmodems (or "controllerless modems") are completely incompatible with any operating system other than Microsoft Windows (an exception are the Lucent and IBM chipsets). Also please note that we explicitly do not support hardware or OS-related issues such as modem installation and system administrator. For those issues, we recommend that you contact your OS vendor or local user's group for assistance.

Does the Fry's ISP support Solaris?
Fry's ISP allows the use of Solaris, although we will not be able to assist you with system administration or hardware issues. We do offer the following advice:

  • Make sure that your workstation's serial port is capable of handling the speed you are opening it at. For example, many older 32-bit Sun workstations do not support speeds higher than 19.2Kbps.
  • In our experience, the stock Solaris asppp package is more difficult to set up than the free pppd package. You can find more information about pppd here
  • We use PAP for authentication, so no negotiation script is necessary.

Does the Fry's ISP allow telnet access to my email? How about pine or mutt?
No, the Fry's ISP does not allow telnet access to customer email accounts. We do allow unrestricted POP3 access, so customers are able to receive their email using any mail client compliant with the POP3 protocol. Please note that although it is possible to receive your email using POP3, you will still have to find a different SMTP server than mail.frys.com to send mail if you are not connected to our network. To prevent unsolicited commercial email ("spam"), we do not allow access to our SMTP server from outside our network.

How long does it take for my dial-up account to become active after I sign up online?
Your dial-up account may take up to a day to go live after you sign up. If you have any questions or concerns about your self-signup account, please call us at (408) 487-4622.

How do I add additional email accounts?

  1. Go here: https://isptools.frys.com:8001/User
  2. Type in your Fry's ISP userID and password when prompted.
  3. Click on "Available Services"
  4. Then Click on "Add" under one of the 10 emailboxes.
  5. Type in the desired userID and password then hit purchase (No they don't cost any extra. All 10 emails are included with this service).
Fry's System and Security
I can't ping the servers on the Fry's ISP network!
For security reasons, Fry's ISP network equipment does not respond to ICMP echo packets (pings). Ping and traceroute have been disabled on our service due to internet worms.

Cooperation With Other ISPs

Can I use America Online with Fry's Premium Dial-up service?
Yes, you can use America Online with Fry's Premium Dial-up service. Please contact AOL support for more information about their "Bring Your Own Access" plan, which allows you to pay only $9.88 per month for AOL service and use Fry's ISP Dial-up service for your connection to the Internet. AOL pricing information for their Bring Your Own Access (BYOA) plan can be found on their site. For more information about how to set up an "ISP/LAN connection" to enable BYOA using your AOL client software, please contact AOL support.

Can I use Hotmail to receive my Fry's ISP mail?
Yes, you can use MSN's Hotmail service to receive email from your Fry's ISP mailbox. Please see our support page for instructions on setting up your Hotmail account to receive your Fry's ISP email.

Can I use my Sega Dreamcast or Play Station 2 to connect to the Fry's ISP?
No, we do not support the Sega Dreamcast or Play Station 2 at this time, although we are investigating the possibility of supporting them in the future.

Contacting Fry's ISP
How can I contact a Network Operator at the Fry's ISP if I have a problem?
A Network Operator can be reached by calling (408) 487-4622, or by emailing support@frys.com. We also have a support section of our web site with answers to commonly asked questions. Please have the specific error message you are receiving (if any), the make and model of your computer, and a short description of the problem ready if you choose to call us.

I would like to propose an addition to this FAQ list.
Thank you! Please email your suggestion to support@frys.com.

I don't like email. What is your telephone number?
Please call (408) 487-4622 for support and sales.