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Damaged Packages

If you suspect that a package has been damaged during transport, please refuse delivery and notify us immediately at 1-408-350-1484. We will track the return of the package to our warehouse and file a claim. Do not file a claim with the courier, or will not be able to replace your package or issue a credit. By signing for a package, you are stating that you have received it in good condition and are relinquishing and the courier of any and all responsibility, and we will not be able to file a claim. If we are unable to file a claim, we cannot send a replacement order or credit you for the damaged item.

By leaving a signed note giving our shipping courier permission to leave a package at the door, you have relinquished and the courier of any and all responsibility for loss or damage.

Lost Packages

Please report any lost packages to customer service at 1-408-350-1484 within 14 days of shipping and will file a claim. Do not file a claim with our courier, or will not be able to replace the order or issue a credit. The claim process can take up to 15 business days to complete. You may be contacted during the claim investigation to provide additional information. A replacement order or credit will only take place after the process is completed. may determine whether to reship a product or issue a credit to method of payment. If we are not notified within 14 days from shipping that a package has not been received, we will not be able to process a claim.